Please use our Contact form. If your request is urgent (i.e.,an emergency) please feel free to call us instead. Always have your order details (Purchase Order) ready when you are requesting a status update on your order.

Monday through Saturday, 9 AM to 5 PM local time.

Yes! But before we can setup a meeting with one of our representatives, we will need you send us all information pertaining to your project for review.

JANIYA is a wholesale manufacturer - we protect our JANIYA INVESTMENTS LTD | Matching style with class and comfort brands. Because we are a wholesale manufacturer and we deal with brands, corporations, businesses, and organizations directly, it is of the utmost importance that we

accept only serious business inquiries from serious business partners. This helps us achieve clientele goals more effectively.

Absolutely not. Your information will never be given, sold, or otherwise transmitted to a third party. We don't like spam, either.

No. This is for one very big, very important reason: talking to you without first gathering the required information (i.e.,through our quote forms) is wasteful of everyone's time. If you're interested in Cut and Sew Manufacturing, for instance, speaking with a representative before submitting

your CAD, mock-up, and/or tech-pack is essentially pointless. We need a lot of information to answer any questions you may have.

No. JNAIYA will not move forward with an order until we have received a deposit or a payment in full (depending on the full total of the order). It takes time to create proofs,

samples, and digitize artwork. If we do these things prior to receiving payment, a client could decide to bring the proofs, digitized artwork, or other work we have done

to another print shop without compensation. Our loss of money and time means we cannot serve our customers as effectively - and that's a big problem!

Delivery/shipping costs depend where you are located I am local to in Muhanga District - can I pick up my package

Contact us immediately. Your complete satisfaction is of the utmost importance to us! JANIYA is a professional apparel factory. We have several standards and procedures in place to assure our quality remains top-notch -never theless, we are human and mistakes sometimes happen.

If there is an error, misprint, or issue with your order, we will work to correct mistakes, errors, or mishaps that have occurred. Again, your satisfaction is of supreme importance to JANIYA.

Please contact us directly.

Generally, no. If you paid to have your logo digitized into DST format, or if you paid to have your artwork vectorized, or if you paid screen set-up fees - these fees will not be charged again when you re-order with JANIYA.

We unanimously prefer e-mail contact at JANIYA. This is for several reasons. The most important reason that we pre- fer e-mail, by far: there is much less room for error. Phone calls are verbal and there is no record of the contents of a phone call, only that a phone call occurred. With e-mail, both you and the employees of JANIYA have the full power to review the entirety of a conversation. This is advantageous to both parties - both JANIYA and you will benefit from written records. Please note, in some instances, we may require written contact. This is especially true in the case of artwork approvals.

If you have not placed a quote or requested an order, production formats.

JANIYA retains copies to all files we have digitized. If you require your digitized artwork files, we will absolutely deliv- er them to you. Please let us know if you need your artwork files

You will always receive a proof of your order before it is put into production. We do not print, sublimate, embroider, or otherwise create anything without your express, written approval. Please review your proofs carefully. Look over all the infor- mation listed within the proof, review the images careful- ly, and request changes with anything you are not happy with. If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held re- sponsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information. . If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.

Simple services such as screen printing, embroidery labels are usually within 24 hours (excluding weekends, holidays, and other closures). More complex inquiries like cut and sew manufacturing or dye-sublimation printing can take up to three days.